How To Have Difficult Conversations
As a leader, you are likely to encounter numerous situations where raising difficult topics and having a difficult conversation is going to be necessary, whether that’s:
- Challenging someone’s harmful behaviour
- Mediating between people with very differing opinions
- Standing behind your own ‘unpopular’ opinions and decisions
- Addressing a team member who’s struggling with their role
- Hearing difficult feedback from someone else
- Being challenged on your own behaviour
- Sharing difficult news with people
Conversations that have the potential to create conflict are often either avoided, ignored or result in unpleasant experiences that can be harmful to all parties.
This mission will help you understand the dynamics of ‘difficult’ converations and support you to become skilled at having them yourself, encouraging others to have them and facilitating them between other people.